FAQ’s

Why Choose Norwich Orthodontics?

If you are looking for a progressive, knowledgable and passionate team of people that truly care about you and understand your practice needs, this is the laboratory for you!

Our talented team provide a very personal service will go above and beyond to deliver exceptional quality products of traditional or digital methods.

We are committed to training and developing our staff and nurture talent to support the very ethos of our laboratory!

We are Team Norwich Orthodontics and together we can make anything happen!

I want to “go digital” but I don’t know where to start, can you help?

Yes we can! We provide very personal support to get you set up with us as a digital client, we guide you and support you every step of the way by email or phone or even in person, we will help you get it right and working for your practice.

If you do not have access to an intra-oral scanner you can still go digital! We have our own in house 3D scanners and can scan your alginate impressions into digital records, we also provide you with the viewing software for free which can be downloaded onto unlimited devices.

We can even scan your existing plaster archives into digital!

Do you provide back ups if something goes wrong?

Yes we provide back ups of everything and also unlimited copies to the practice.

I would like digital records but I really like having a physical models to PAR score cases, is this possible?

Yes this is possible, for these clients we can provide a 3D printed model on request.

If you’d like us to PAR score your models for you, we can do that too, using our software we can digitally PAR score cases and provide a score sheet by email you can print out and keep. We have 3 Technicians calibrated on the use of the PAR index in Cardiff and we are happy to PAR score from one case to running an entire practice audit.

Can you make ANY traditional appliance on a 3D Printed model?

Yes we can! 3D printing is the new plaster casting and we are happy to make absolutely any appliance from a 3D scan!

For functional appliances you can pop the bite in the post to us (use our freepost labels)

I am using an Intra Oral Scanner how do I send you scans?

We can work from scans from ANY brand of intra oral scanner, all you need to do is export the files and send them to us, we just need the part that says .stl at the end!

For large size files we recommend using WeTransfer to email them to norwichorthodontics@gmail.com

If you are using an iTero or 3Shape Intra Oral Scanner we are registered on these platforms and you can send us scans directly from your scanner!

For help! Call us!

Why go digital?

At Norwich Orthodontics we have two types of digital client.

  1. Clients who send us alginate which we scan for records
  2. Clients who send us Intra-Oral scans to 3D print for appliances.

Alginate clients – with digital records we can offer you unlimited back ups! Save you surgery time and the need to retake impressions when appliances are lost or broken! We also save you storage space for all those plaster models!

Intra-Oral Scanning Clients – All of the above and exceptionally increased accuracy!

Dimensional change of immediately cast alginate impressions, around 75 microns (Kulkarani et al 2015).

Dimensional accuracy of scanning 10 microns

What are your turnaround times?

When would you like it? We deliver on time!

We offer TRACKED 24 HOUR POSTAGE from the surgery to laboratory and from the laboratory to your practice for FREE!

For Scans received in the laboratory we aim to dispatch retainers the following working day to be delivered within 24 hours.

For alginate impressions received in the laboratory we will receive within 24 hours tracked delivery and will dispatch retainers the next working day, tracked 24 hour delivery.

Never lose a parcel again with our TRACKED delivery!

I would like an appliance made that isn’t listed on your website or price list, can you make it?

Our moto is “If you can describe it, we can make it” whether it is a published idea or a clinicians own design, we are happy to help and we will fully commit to you to getting it right!

I am not sure which materials to order for my retention patients, can you help?

Yes of course! We have an open door policy so if you would like to come and have a look at our in stock materials you are always welcome, we are also happy to post samples.

We stock a huge number of different retention materials, but if we don’t have it in stock we can order anything in to order!

Do you offer colour acrylic appliances?

Yes we stock a full range of colours and glitters, we love to be creative and make appliances fun for patients! You can order a colour chart from our website and we can make any design, stripes, spots, designs, you name it!

OK, I wan’t to trial your laboratory, how do I get set up?

Give us a call or drop us an email norwichorthodontics@gmail.com to let us know your practice address details and we can get your practice set up on our system and send you out a free welcome pack.

To get started straight away, download and print prescription forms and freepost labels from our website, it’s that simple!

If you are sending scans to us you can email these to norwichorthodontics@gmail.com for large size files we recommend using WeTransfer

you can also find us on your itero or 3shape scanner and send files directly from your scanner.